Shipping policy

Thank you for shopping with jersey-fr. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase custom jersey products from www.jersey-fr.com.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment is successfully confirmed.

  • Processing time includes order verification, product preparation, customization review, and packing.

  • Orders placed during weekends, holidays, or peak sports seasons may require additional processing time.

2. Custom Jersey Preparation

  • Custom jerseys may require extra time because names, numbers, sizes, and design details must be checked before production.

  • Please make sure all customization information is correct before placing your order.

  • Once a customized order enters production, changes may not be possible.

3. Shipping Time

  • Estimated shipping time is usually 7–15 business days after the order has been processed and shipped.

  • Delivery time may vary depending on the destination country, local carrier service, and customs clearance.

  • The total delivery time includes both order processing time and shipping transit time.

4. Shipping Destinations

  • Available shipping regions can be selected during checkout on www.jersey-fr.com.

  • If your country or region is not available at checkout, we may currently be unable to ship to that location.

  • Shipping availability may change based on carrier service coverage and local delivery conditions.

5. Shipping Fees

  • Shipping fees, if applicable, will be displayed at checkout before you complete your order.

  • Some orders may qualify for free shipping depending on the promotion, order value, product quantity, or shipping region.

  • The final shipping cost is calculated based on your delivery address and the shipping options available at checkout.

6. Accurate Shipping Address

  • Customers must provide a complete and accurate shipping address at checkout.

  • Please include your full name, street address, apartment or unit number, city, state or province, country, phone number, and postal code.

  • Incorrect or incomplete address information may cause delivery failure, return, delay, or additional shipping costs.

7. Postal Code Requirement

  • A correct postal code is required to help carriers identify the delivery area and route the package properly.

  • Missing or incorrect postal codes may prevent the order from being shipped normally.

  • jersey-fr is not responsible for delays or failed delivery caused by inaccurate postal code information provided by the customer.

8. Order Confirmation and Shipping Notification

  • After placing an order, you may receive an order confirmation email with your order details.

  • Once your order has been shipped, a shipping confirmation or tracking update may be sent to the email address used at checkout.

  • Please check your inbox, spam folder, or promotions folder if you do not see the email.

9. Tracking Information

  • Tracking information may become available after the carrier scans the package into its system.

  • Tracking updates may take several days to appear, especially during international transit.

  • If tracking information does not update immediately, it does not always mean the package has stopped moving.

10. Delivery Delays

  • Shipping time may be affected by unexpected delays such as public holidays, carrier backlogs, high order volume, or local delivery restrictions.

  • Delays may also occur due to customs inspection, address verification, transportation capacity, or regional logistics disruptions.

  • We appreciate your patience if delivery takes longer than the estimated shipping time.

11. Factors That May Affect Shipping Time

  • Delivery may be delayed by epidemics, severe weather, natural disasters, customs clearance, strikes, or transportation interruptions.

  • Remote areas, islands, military addresses, rural locations, or areas with limited carrier coverage may require additional delivery time.

  • Other possible factors include airport congestion, customs document checks, security inspections, local courier delays, and peak shopping seasons.

12. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.

  • These charges are determined by local customs authorities and are usually the responsibility of the customer.

  • jersey-fr is not responsible for delays caused by customs processing or unpaid import fees.

13. Failed Delivery or Returned Packages

  • Packages may be returned if the address is incorrect, incomplete, undeliverable, or if the customer fails to receive the package.

  • If a package is returned to us, additional shipping fees may be required to resend the order.

  • Refunds may not include original shipping costs if the delivery issue was caused by incorrect customer-provided information.

14. Lost, Stolen, or Damaged Packages

  • If your package appears lost, stolen, or damaged during delivery, please contact us at service@clothingshop.com with your order number and any available evidence.

  • We may ask for photos, tracking screenshots, or carrier confirmation to help review the issue.

  • Once a package is marked as delivered by the carrier, responsibility may depend on the carrier’s delivery record and local delivery policy.

15. Contact Us

  • If you have questions about shipping, delivery time, tracking, or address information, please contact jersey-fr.

  • Website: www.jersey-fr.com

  • Email: service@clothingshop.com

By placing an order on www.jersey-fr.com, you agree to this Shipping Policy. We will do our best to process and ship your custom jersey order carefully and provide helpful support throughout the delivery process.